At Elowen Wander, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward returns and refund process.

Return Eligibility
You may return most new, unused items within 14 days of delivery for a refund or exchange. Items must be in their original condition and packaging.

How to Initiate a Return
To start a return, please contact us within 14 days of receiving your order at:
[email protected]
Include your order number and reason for the return. We will provide you with instructions on how to proceed.

Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service for returns.

Refund Processing
Once we receive and inspect your returned item, we will notify you by email about the status of your refund. Approved refunds will be processed within 7 business days and credited to your original method of payment.

Exchanges
If you want to exchange an item for a different size or product, please follow the return process above and place a new order for the desired item.

Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. If applicable, these will be clearly indicated on the product page.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order details and photos. We will arrange a replacement or refund promptly.

Contact Us
If you have any questions about our refunds and returns policy, please email us at [email protected]. We are here to help!