At Elowen Wander, we strive to ensure that your orders are processed and shipped with care to reach you safely and efficiently.

Order Processing
All orders are carefully reviewed and processed within 1-3 business days after placement. During peak seasons or promotional events, processing times may be slightly extended, but we will always keep you informed.

Packaging
We package all items securely to protect them during transit. Our packaging materials are chosen to minimize environmental impact while ensuring your products arrive in excellent condition.

Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s website. This allows you to monitor your shipment’s progress from our warehouse to your doorstep.

Handling Delays
While we do our best to ensure timely delivery, occasionally unforeseen events such as weather conditions or carrier delays may impact the shipping process. We appreciate your understanding and encourage you to reach out if you have any concerns about your order.

International Shipping
Elowen Wander ships worldwide. Please be aware that international shipments may be subject to customs fees, import duties, or taxes, which are the responsibility of the recipient.

Lost or Damaged Shipments
If your package is lost or arrives damaged, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or appropriate assistance.

Contact Us
For any questions or additional information about your shipment, please don’t hesitate to email us at [email protected].